Frequently
Asked Questions

Awning installations on landed homes may require submission to your local authority (PBT) such as MBPJ, MPSJ, DBKL or MPAJ, depending on size and structure. As an ST Licensed and CIDB Registered contractor, CLEV can advise on and assist with permit requirements for your specific address during the free site measurement.

CLEV is ST Licensed and CIDB Registered, and structural design is carried out to meet Malaysian building standards for wind and rain load. For projects requiring a Professional Engineer's endorsement as part of council submission, CLEV can advise on the process during the site measurement.

Yes. CLEV operates under Luco Group Sdn Bhd (1222459-V), and is ST Licensed, CIDB Registered and SME Corp Certified. These credentials can be verified through the respective government registries.

CLEV does not offer instalment payment plans directly. However, we accept credit card payments, which gives clients the flexibility to arrange their own instalment plan through their card issuer if preferred. Payment otherwise follows our standard 4-stage schedule: 30% deposit on confirmation, 30% before work commences, 30% on structural completion, and 10% on final completion.

Yes, CLEV provides a formal quotation and invoice for every project, which can be used for your own record keeping, insurance documentation or financing arrangements.

Price differences usually come down to material grade, coating quality, structural engineering margin and whether fabrication is done in-house or outsourced. A lower quote may use thinner-gauge material, a shorter defect period, or subcontracted installation. CLEV's quotation breaks down what is included so you can compare on a like-for-like basis.

Yes, someone should be present at the site measurement to discuss requirements and confirm access. For installation, having someone available at the start and end of each day is recommended, though CLEV's crew can generally work independently once the scope is confirmed and access is arranged.

Lead time depends on current order volume and the complexity of your design. After the site measurement and deposit confirmation, fabrication and scheduling typically begin within a few weeks. CLEV will confirm an estimated installation date as part of your written quotation.

Installation is scheduled around weather where possible. Delays due to unsuitable weather conditions are outside CLEV's control and do not affect your payment schedule or qualify for refund claims, but they may extend the completion timeline slightly. CLEV will keep you informed of any weather-related adjustments.

Installation involves drilling, cutting and occasional welding, which does generate noise typical of construction work. Most standard installations are completed within 1 to 3 days. CLEV can discuss timing with you if you have specific noise-sensitive scheduling needs, such as working from home or young children napping.

CLEV takes standard precautions to protect existing surfaces during installation, including drilling and anchoring work at column bases. Any unforeseen site conditions that require additional work are discussed with you before proceeding, per our standard terms.

Yes, CLEV's crew clears offcuts, packaging and debris from the site upon completion of each project as standard practice.

CLEV serves landed homes — terrace, semi-detached and bungalow properties — across Kuala Lumpur, Selangor and Negeri Sembilan. Transport charges apply depending on delivery location, with outstation areas outside this core coverage incurring additional costs, confirmed upfront before work begins.

CLEV's six series are starting templates, not fixed configurations. Span, finish, colour, add-ons such as LED strips or ceiling fans, and roofing material can be customised within each series during the site measurement and design discussion.

CLEV handles design, fabrication and installation in-house with its own crew — no subcontracting. This is one of the reasons CLEV can maintain consistent quality control across every project.

CLEV can assess extensions or modifications to an existing awning on a case-by-case basis. Since CLEV fabricates in-house, having the original installation details on file makes matching materials and profiles more straightforward. Contact CLEV to arrange a site assessment.

Yes — CLEV's gallery showcases completed installations across all six series. You can also request to see examples relevant to your specific area or property type during the free site measurement.

CLEV provides a 1-year workmanship warranty covering defects in installation — structural movement, joint failure, fastener issues, and leaks at sealed junctions. If you are not satisfied with the quality of installation, notify CLEV in writing within 7 days for immediate inspection at no cost. If the issue cannot be rectified after reasonable attempts, a refund may be considered; all refund requests are evaluated within 14 business days.

CLEV's structural designs account for Malaysian wind and rain load conditions as standard. Damage from extreme weather events beyond normal design parameters would typically fall under a homeowner's own property insurance rather than CLEV's installation warranty. CLEV's defect warranty covers manufacturing and installation faults, not storm or impact damage after completion.

CLEV designs, fabricates and installs every awning in-house with its own crew — no subcontracting at any stage. This means consistent quality control, direct accountability if something needs to be rectified, and no communication gaps between designer, fabricator and installer that can occur when these roles are outsourced separately.